12/31/2024
John Ellis is a genius inventor, but not so much in the way of customer service after the machine is purchased from them because of how busy they are. GetJohnEllisWater.com offers a 1-year John Ellis Water Machine Technical Consulting Services, and I must say it’s absolutely worth it. I read more than one account on the CureZone website years ago from people who purchased a machine that didn't work as expected right out of the box. CureZone mentioned there were minor hiccups with customer service, and that the John Ellis company also expected people to be able to tinker with the machine if they had any initial issues with it. Anyway, I purchased a machine from GetJohnEllisWater.com that arrived with a faulty heating module from the John Ellis company. The rubber seal around one of the heater module gaskets was not sealed correctly, and water would leak from the bottom of the heater module. GetJohnEllisWater.com swapped it out with a replacement heater module after I sent him the bad one, and they would deal with getting a replacement from the Ellis company directly, so I did not have to. This is exactly the reason I purchased a unit from them rather than directly from the Ellis company.
GetJohnEllisWater.com also passed along a tip to purchase an inexpensive reverse osmosis (RO) system to condition the water (e.g. remove minerals) going into the machine. This saves time because the Ellis machine will only need to be cleaned once a year instead of every month due to high total dissolved solids (TDS) in city municipal water. I live in an area with extremely hard water (above 400 ppm of TDS), and it's helpful hints like this that make the service contract practically essential.
- Marcus M.