7/5/2022
John Ellis Living Water Machine Limited Warranty (180 Days)
As a new John Ellis Living Water Machine owner it is very important to understand what contaminants and chemicals are in your source water. This is an excellent way to determine if you have very hard water full of minerals, or other contaminants higher than the recommended daily limit set by the Environmental Protection Agency (EPA). You will also learn if you have chemicals present in your source water that can cause damage to your John Ellis Living Water Machine.
We have had many customers call us after the 180-day warranty period because their heater module broke due to leaking from corrosion or pitting or really bad mineral scale buildup in the heater module. It is important to follow the operational instructions closely to prevent damage to your machine and clean the machine of mineral scale on a regular basis if you are running very hard water through the machine daily.
This is the reason why prefiltration is so important to protect your machine investment. When you purchase a John Ellis Living Water Machine through us, we will give you all the research and information about corrosive chemicals in your source water and what pre-filter options are available, so your machine investment is protected from the start (see warranty details below):
Limited Warranty: Crystal Clear Distillers are warrantied for 180 days from the date of purchase against defects in materials and workmanship. This warranty does not cover conditions beyond our control, such as water conditions, improper usage or handling, excessive cleaning, negligence or failure to follow Operating Instructions. There will be no other warranties, expressed or implied, and no liability of any kind arising from the use of the product, whether defective or not. All returns are subject to a $250 return charge.
Please Note: The three most common causes of heater module failure are as follows: shutting off the water source to the machine during operation, failure to provide enough cooling water to the unit and buildup of mineral scale on heaters. Please take care to prevent any such damage to the unit.