Enagic Kangen Water Machine Return Policy


A full refund minus shipping fees will be granted only if a product is returned and received by Enagic USA, Inc. (“Company”)** unused within seven (7) days of receipt*.

A Restocking Fee (see below) will be charged when:

  • A machine is returned used (e.g. water is run through the machine) within seven (7) days of receipt*.

  • A new machine is returned after seven (7) days but before one (1) month of receipt*.

A used machine returned after seven (7) days, but before one (1) month, of receipt will be charged a Cancellation Fee (in lieu of a Restocking Fee) (see below).

 
 

A machine in any condition may NOT be returned for a refund after one (1) month following receipt*.

  • In the event of financing, the buyer understands and agrees to fulfill their monthly payment obligations in totality if the product is outside of the Return Period.

  • Shipping fees will not be refunded. Installment charges (number of payments multiplied by $10) are refunded on a prorated basis.

  • All machines must be securely packaged and returned to the Company**.

  • Proof of delivery is required for all returned products. It is the buyer’s responsibility to return the product safely and securely.

    • * Receipt refers to the date of pickup or date of signed delivery of the product.

    • **Received at Company headquarters at 1111 Jupiter Road Suite 108E Plano, Texas 75074